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Emergency support - Flexible Food and Fuel Fund

If you are really struggling for money, have little or no savings to help meet these increasing costs and have a relatively low household income you can apply for grant funding to help with the cost of Food or Fuel. You can apply online using this link ¾ÅÐãÖ±²¥ and Bute Flexible Food and Fuel Fund, or call 01700 502784 to make an application. The fund links immediate need for money with longer-term support from welfare benefit and money advice specialists and can really help families struggling to make ends meet.

Financial support

It is now more important for customers who are eligible to make a claim for Pension Credit do so, as it’s a passport to other benefits. This includes the tax-free Winter Fuel Payment, as well as help with rent, council tax, the Cold Weather Payment and a free TV licence for people aged 75 and over.

The Department of Works and Pensions have a Pension Credit Calculator on their website which provides an estimate of what financial support you could be eligible to receive . Further information is available on

The Department of Works and Pensions (DWP) administer some financial support that may help people pay their energy bills this winter as follows;

• Winter Fuel Payment - 
• A new benefit, , has replaced Cold Weather Payment in Scotland from this year. Find out if you’re eligible at 
• Warm Home Discount Scheme -
•   has information about other benefits, grants and loans to help with energy bills.

Ask your energy supplier about their Social Tariffs to check you are getting the best deal with them.

Frequently asked questions

What is fuel poverty?

A: Fuel poverty is basically being unable to afford to keep your home adequately heated and is identified by directly relating a households income to fuel costs. The fuel poverty definition is a household that spends more than 10% of its total income on fuel use, which includes heating, hot water, lighting and the use of appliances

My energy supplier has recently increased my direct debit recently and I’m not sure if I can afford it. What can I do?

A –  It is advised that you contact your energy supplier to ask them to review your direct debit payment level.

I have an issue with my energy supplier and they are not dealing with it. What can I do?

A – Raise a formal complaint with your supplier. If they do not resolve the complaint within 8 weeks you can escalate your complaint to the Energy Ombudsman service. If you do make a complaint, keep a good record of what you have done and when as the Ombudsman will ask for evidence to support your complaint. To make a complaint follow the instructions here   

I have a health condition and use equipment that needs an electricity supply. What if I can’t afford my payment plan?

A – Where there is a threat to life suppliers are expected to take users circumstances into consideration. Ideally the customer should have their payment plans set to take affordability into consideration, this should be enough to cover at least the ongoing usage. Where the ongoing usage costs are unaffordable the supplier should take the exceptional circumstances into consideration. Evidence will be required to substantiate the claim. Customers should access support of a money adviser or energy adviser to liaise with the energy provider if necessary.

Get energy advice

• You can also get free advice from Home Energy Scotland – by visiting the  to request a call back or call 0808 808 2282 or
• ALIenergy enquiries@alienergy.org.uk or call 01631 565 183 for energy cost crisis assistance and practical advice to increase resilience to fuel poverty.
• Ask your energy supplier about their Social Tariffs to check you are getting the best deal with them.

Improve the energy efficiency of your home

• You might qualify for Insulation - Home Energy Efficiency if your property is in band A to C or dependant on your circumstances or where you live. Home Energy Scotland will carry out an eligibility check and can also assess eligibility for the scheme. Visit the  to request a call back.
• The range of available insulation is as follows;
  • External wall insulation
  • Internal wall insulation
  • Cavity wall insulation
  • Loft insulation
  • Underfloor insulation

Warm spaces

The ¾ÅÐãÖ±²¥ and Bute Third Sector Interface has collated a list of local organisations and community groups offering activities during the week in warm spaces throughout ¾ÅÐãÖ±²¥ and Bute -

Tips to save on bills

• Just switching your devices off at the wall instead of leaving them at stand-by could save you £40 per year! For lots more tips and advice for quick and easy ways to save energy, lower your bills and reduce your carbon footprint, visit the
• Switching your energy tariff or supplier could help you save money. Ofgem helps people to get the best deal. Visit the to find out more.
• The BBC has produced some tips on how to cut your energy bills. For example did you know it costs 6p to cook a baked potato in the microwave for 10 minutes, compared to 51p for cooking it in an oven for 90 minutes? Visit